Sales conditions

The products in the “Shop” section of the website are offered for sale by: F. Divella S.p.A., based in Largo Domenico Divella, 1, 70018 Rutigliano (BA).
Company registered at the C.C.I.A.A. Bari at n. 35658 of the Companies Register, Tax ID – VAT no. 00257660720.

Prices

Price displayed are quoted in Euros (€), only applied to Italy and inclusive of VAT and incidental expenses related to containers and packaging.
All prices are inclusive of shipping costs to the customer’s home, only for deliveries in the Italian territory.

Payments

You can choose from:
– payment on delivery;
– payment by credit card.
Payment by credit card can be made through the use of one of the partner cards with Visa and MasterCard. The credit card transactions provide the security standards of SSL transactions (Secure Socket Layer) guaranteed by Gest-Pay system of Sella Bank.
The charge of the Credit Card only occurs at time of shipment of the goods and not at sending online order.
– payment by PayPal.
The Customer may opt to pay for purchases via a verified PayPal account.
The Seller accepts payments from verified accounts and reserves the right to ship goods to the PayPal verified account address.
Payments made through verified PayPal accounts CANNOT be cancelled.

How PayPal works

Shipments

Divella’s offers are limited to the national territory. delivery takes place through express courier, within thirty days from the day following receipt of the order.

RMA

According to Legislative Decree 21/2014 since February 2014, the customer can exercize the right of withdrawal proceeding to return the purchased products.
The right of withdrawal applies to natural persons acting for purposes not directly related to their professional activity. Purchases made by retailers and companies are excluded from this right, and is exercised by sending, within 14 days of their receipt, the written communication to: F. Divella S.p.A. Largo Domenico Divella, 1, 70018 Rutigliano (BA).
The communication can be sent, within the same period also by mail, telegram, telex, facsimile, provided that within 48 hours after it is confirmed by registered letter with proof of delivery.
The exercise of the right of withdrawal requires the return, in good state of preservation of the products purchased. Products must be carefully packaged to protect the original covers from any damage, writing or labeling.
It is understood that the return of the goods will take place at the expense and risk of the total F. Divella S.p.A.

Billing

The subjects that require a bill must make a request time of order, upon notice of the number of VAT and other useful items to invoicing.

Unavailability of products

If a purchased product is out of stock, it will be replaced with another of equal value.

Customer service

For any report, request for clarification and information you can contact Customer Service at toll free number 800-260541 or by sending an email to promozioni@divella.it